At Electro Novo, your privacy is our priority. This Privacy Policy explains how PULSEFIRE STUDIOS PRIVATE LIMITED collects, uses, and shares information through our website (electronovo.in). By using our website or app, you consent to the terms outlined below, so please read this policy to understand how your personal data is managed.

1. Information We Collect

  • During Registration:
    When you register, we may collect personal details such as your name, address, phone number, email, date of birth, and preferences.
  • Account and Transaction Information:
    For providing services such as payments and deliveries, we collect necessary information including your bank account details (for refunds in case of COD orders), billing and delivery addresses, credit/debit card details (processed securely via payment gateways), and shipment tracking information.
    This information is used solely for completing your transactions, processing returns/refunds, and ensuring timely delivery of your order.
  • User Activity:
    We collect data on your activities, including viewed items, interactions with products, and communication with support to enhance our services.
  • Browsing Data:
    Information like your IP address, browser type, operating system, and pages viewed is collected to optimize website performance.
  • Device Information:
    If using our app, we may gather device information, including operating system, device ID, and location (if enabled) to improve app functionality.

2. Information Shared with Vendors

Electro Novo operates as a multi-vendor marketplace. To facilitate purchases, certain user data (such as your name, delivery address, and contact information) may be shared with vendors involved in fulfilling your order.

  • Vendor Responsibilities:
    Vendors are required to protect your personal data and comply with this Privacy Policy and relevant data privacy regulations.
  • Direct Communication:
    Vendors may contact you directly to manage orders, deliveries, or returns. They are not permitted to use your contact details for marketing without your consent.

3. How We Use Your Information

The information we collect is used for:

  • Verifying user identity and enabling account access.
  • Managing and processing orders, payments, and deliveries.
  • Enhancing our services through data analysis and customization.
  • Sending updates, promotional offers, and notifications.
  • Ensuring secure transactions and detecting misuse.
  • Meeting legal obligations and addressing policy violations.

4. Sharing Your Information

We may share your information with:

  • Service Providers: who assist in delivering our services (e.g., payment processors, delivery partners).
  • Vendors: to fulfill orders and handle related communications.
  • Legal and Regulatory Authorities: as required for compliance or investigations.
  • Employees and Contractors: involved in processing user data under strict confidentiality agreements.
  • Mergers or Acquisitions: In case of any corporate merger or acquisition, your information may be transferred to the new entity.

5. Cookies and Tracking Technologies

We use cookies to improve user experience, analyze usage, and enhance website performance. You may adjust your browser settings to control cookies. Additionally, we may use data collection tools for analytics and reporting purposes.

6. Data Security

We take strong measures to protect your personal data. These include:

  • SSL encryption for data transmission
  • Secure servers and firewalls
  • Regular security audits and compliance reviews
  • Limited access to personal information based on user roles
  • PCI-DSS compliant payment gateways for financial transactions

However, while we strive to use industry-standard practices, no system is completely immune to threats. We advise you to keep your account credentials confidential.

7. Service Announcements

We may send important service-related announcements (such as order status, account security alerts, policy updates) that are necessary for your account.
However, if you opt out of promotional or marketing communications, we will fully respect your choice and ensure no promotional or unnecessary notifications are sent.

8. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. Parents are encouraged to monitor their children’s internet usage.

9. Policy Changes

This Privacy Policy may be updated periodically. Any changes will be posted on our website, and your continued use implies acceptance of the updated terms.

10.Data Retention Policy

We retain personal data for a period of 12 months or as long as necessary to fulfill the purposes outlined in this policy unless a longer period is legally required. Account, transaction, and activity data will be retained for 12 months after account termination or as needed for compliance with legal obligations. Afterward, data will be securely deleted or anonymized.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at support@electronovo.in.