Returns, Replacements, and Refund Policy

What We Will Do Together:

Raise a Return or Replacement Request:

• Wrong or Expired Products: Raise a request within 7 days from the delivery date.
• Damaged or Missing Products: Raise a request within 2 days from the delivery date.
• Submit your request, or use the Chat option with your order and contact details.

Reviewing Your Request:
We will review your request within 2 working days.

Product Pickup:
If approved, we will arrange a pickup with our courier partner.

Verification and Replacement/Refund:
Upon receiving the product, we will verify it and process a replacement or refund, depending on stock availability. In cases of replacements, the replaced product will be delivered within 5–7 business days.

Conditions for Return or Replacement:

• Wrong product delivered
• Expired product delivered
• Damaged product (physical damage, tampered product, or packaging)
• Incomplete order (missing products)

Conditions Where Returns/Replacements Won’t Be Accepted:

• Opened, used, or altered products
• Missing original packaging (mono cartons, labels, etc.)
• Return/replacement request generated after 7 days from the delivery date
• Damaged or missing product reported after 2 days from the delivery date

How Are Returns Processed?

Once you request a return, we will arrange a pickup within 5–7 business days. The item will be sent to our warehouse for quality control. Upon approval, we will process your refund.

Order Cancellations:

• Customers can cancel their order at any time.

Refund Process:

• Prepaid orders: Refunds will be credited to the original payment method within 3–5 working days.

• Cash on Delivery orders: Please provide your bank account details for the refund.

Refund Timeline:

• For canceled orders: Refunds are processed within 3–5 working days.

• For returns: Refunds are processed after the product passes quality check.

Partial Order Returns:

You can return any eligible products within 7 days of delivery.